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FAQ's

You can reset your password from the log in page for any of our products by selecting the 'Forgot Your Password' link.  Alternatively you can call Customer Support on 1800 999 906 or email customersupport@lexisnexis.com.au

On Lexis Advance you can reset your password my using the Forgot ID or password link on the Lexis Advance sign in page.

No,  learning consultants tailor the session to meet the needs of the attendees ensuring maximum benefit from the session.

Yes, you can easily deeplink all videos available on Knowledge Network Pacific, simply click the 'Embed' button located directly underneath the video you would like to deep link and embed the code into your intranet.

To book a training session, please contact us by emailing training@lexisnexis.com.au or call us on 02 9422 2529

Webex is the tool LexisNexis use to provide convenient group or individual sessions combining desktop sharing with phone conferencing enabling you to both see and hear the Learning Consultant as they move through the product step-by-step – an extremely popular option as there is no need to leave your desk!

The LexisNexis Learning Podcasts provide users the opportunity to have a hands-on session through taking direction via a podcast. With your hands on your keyboard, work through various areas and functionality of our LexisNexis products with ease.

The Bite-size videos are typically 90 seconds.  These videos provide a quick overview of specific tasks or functionality within the service

Learning videos are typically 4 – 10 minutes.  These videos present as a series beginning with an overview and quickly moving through to more complex functionality. Viewing an entire series allows you to fully leverage your LexisNexis subscription or give you the freedom to learn only those areas of LexisNexis that are relevant to your work.

For any training related query, please contact us by emailing training@lexisnexis.com.au or call us on 02 9422 2529.

For any technical problems, please contact our technical support team by emailing techsupport@lexisnexis.com.au or call us on 1800 772 772

CLE/CPD points may be gained by attending our sessions or through utilising our online learning resources.  Please refer to the CLE/CPD Governing Body of your State as to the number of points you are able to claim.

In Internet Explorer 7 as well as older browsers, the RSS feed button will appear in the browser toolbar.  If you do not see this button, under the Tools option select customise toolbar and ensure the RSS feed is included in your toolbar view.  Once subscribed, the feed will appear in the bookmarks toolbar within Firefox or Favourites within Internet Explorer.  Google Chrome does not support RSS feed by default, you will need to download the RSS subscription extension (By Google) which can then be added to your Chrome browser.

No, all training is included as part of your LexisNexis subscription.

Disqus is our commenting tool across the Knowledge Network site. It allows you to comment, give us feedback or ask questions. You can leave a comment anonymously or you can register with your email, facebook or twitter accounts and more. All comments are moderated before being published to the site.

For information on how to register click here:

We appreciate your comments and feedback, however any discriminatory or damaging comments will not be published.

We have introduced a Forum on the Knowledge Network site to allow us to notify you about service issues, product enhancements and more. It is a place you can create your own discussion topic or contribute to an existing one.

You do not have to register to contribute to an existing topic but you will need to register if you wish to create a new forum topic/discussion.